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We're Hiring...Customer Service representative required.

Posted by gbexchange on 24th Feb 2017

We're Hiring...Customer Service representative required.

Customer Service / Sales Order Processing representative required.

A fantastic opportunity for a Customer Service representative with experience in sales order processing to join our growing business. You will be joining a vibrant team, working within an exciting new business environment where staff members are passionate about the products sold. A typical day will see you processing and handling orders from retail customers, so a good eye for detail and accuracy is key. Maintaining customer and supplier relationships will be a key daily function and you will be required to develop an inherent understanding of our unique process and business model.

The Role:

  • Liaising with retailers in respect to failed deliveries and delivery queries.
  • Supporting new suppliers through the setup process.
  • Handling a variety of retailer enquiries.
  • Processing and checking retailer's orders via web from order through to invoice
  • Processing key account orders – Inputting on system, raising PO’s, scheduling booking slots & stock accordingly
  • Offer support and advice regarding technical queries and the website to both producers and retailers
  • Demonstrate a high degree of flexibility to assist in other roles within the back office administration as and when required

 

Skills Required

  • Excellent customer service skills
  • Computer literacy essential
  • Attention to detail & proven organisational skills
  • Work within a targeted environment
  • To be customer focused and deal with all aspects of both customer service and order processing.
  • Excellent telephone and communication skills.
  • Ability to work as part of a team or on your own initiative.
  • Conduct yourself in a polite, efficient manner at all times.

Salary £18,000 - £20,000 basic based on experience

Interested applications can email their CV and covering letter to matt@thegbexchange.com

Deadline for applications is Friday 17th March at 5pm.

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